Refund & Return Policy
At TriQuench India, we maintain rigorous standard \ operational parameters for all fiber laser source repairs, services, and industrial hardware spares. If you are not entirely satisfied with your procurement order, our team is here to assist.
1. Eligibility Criteria for Returns
To keep system validation matches secure, hardware components and spare units must comply with the strict parameters outlined below:
- •Return requests must be initiated within **15 days** from the verified transaction date of purchase.
- •The component must remain completely unused, free from mechanical scratches, modifications, or wear, and enclosed in its intact original packaging.
- •A valid commercial proof of purchase (**tax invoice or payment receipt record**) is strictly mandatory.
2. Non-Returnable & Restructured Items
The following allocations cannot be processed or approved for account refunds:
- •Customized components, modified fiber cable sets, or high-power special-order optical laser parts.
- •Products damaged post-delivery due to improper voltage integration, user mishandling, or unprofessional hardware usage inside machinery beds.
- •Any item expressly categorized or distributed as **“Final Sale”** or clearance stock inventory.
3. Standard Return Process
Follow these step-by-step diagnostic workflows to submit hardware parts back for inspection:
- Submit Authorization RequestContact support at **info@triquenchindia.com** with your original invoice records to receive a return authorization nodule.
- Secure Component PackingPack the unit safely inside its original box container, including all manual documentation, lenses, brackets, and supplementary accessories.
- Shipment LogisticsDispatch the parcel directly to the distribution address provided by our help desk agents.
4. Processing & Refunds
Upon reception of the returning parcel box at our testing terminal, engineering inspectors will thoroughly scan the item status. We will immediately communicate an electronic alert confirming whether your technical fallback query is approved or rejected.
If the audit confirms eligibility compliance, the transaction amount will be credited directly to your original online bank transaction node or corporate credit card profile within **7 to 10 working days**.
5. Administration Terminal Contacts
For operational assistance or validation profile check queries, interface with our support panel directly: